Terms of service
In the event that you received the product and would like to return or exchange it for any reason, you can do so by sending us a message on our page or by contacting us
Q- How do I exchange or return a product and how much does it cost?
You can exchange or return the product within 14 days of receiving it -
Provided that the product is in its original condition-
* - If you receive the item and decide to return or exchange it within 14 days, you will be charged a return fee
- If you want to replace it with another product, (replacement fee 40 EGP + discount or increase according to the price of the product you want to get)
-If you want to return it for a refund, (the return fee 40 pounds + shipping cost) will be deducted from the total fee paid
-The shipping fee depends on your city and the rest of the money will be refunded to you
- In the case of replacing with another product, a replacement fee will be collected + adding the price difference for the product to be replaced
- Returns and exchanges take the same 6 to 8 business days delivery time frame as a regular order to ensure they are correct
- If there is something wrong with the item received, please send us a photo showing it, we will exchange the item at no extra charge
- We can't refund cash if you pay online with your credit card
- If you paid for your order online with your credit card and wish to return the item and get a refund, your money will be refunded to your credit card. The refund process takes 8 to 14 working days from the bank side
Q- How do I exchange or return a product and how much does it cost?
You can exchange or return the product within 14 days of receiving it -
Provided that the product is in its original condition-
* - If you receive the item and decide to return or exchange it within 14 days, you will be charged a return fee
- If you want to replace it with another product, (replacement fee 40 EGP + discount or increase according to the price of the product you want to get)
-If you want to return it for a refund, (the return fee 40 pounds + shipping cost) will be deducted from the total fee paid
-The shipping fee depends on your city and the rest of the money will be refunded to you
- In the case of replacing with another product, a replacement fee will be collected + adding the price difference for the product to be replaced
- Returns and exchanges take the same 6 to 8 business days delivery time frame as a regular order to ensure they are correct
- If there is something wrong with the item received, please send us a photo showing it, we will exchange the item at no extra charge
- We can't refund cash if you pay online with your credit card
- If you paid for your order online with your credit card and wish to return the item and get a refund, your money will be refunded to your credit card. The refund process takes 8 to 14 working days from the bank side